Privacy Policy

1. Simple Summary

Amruta Dhaanya connects registered local sellers, household growers, and nearby customers in Warangal through daily fresh availability, careful handling, and fair local sourcing.

We use your information only for Fresh List updates, customer orders, grower/seller registration, pickup coordination, delivery communication, payment communication, grievance handling, and service improvement.

Seller personal details are not shared publicly with customers. Sellers may be shown only through a private service code, such as AD-101.

2. Information We Collect
We collect only the information necessary to operate our local fresh-food network.

Customer Information

When you join the Fresh List, place an order, submit a form, or contact us, we may collect:

full name

WhatsApp number / mobile number

area or locality

preferred items such as vegetables, leafy greens, flowers, fruits, grains, milk, or other local produce

order details

delivery preference

payment confirmation details, where applicable

feedback, complaints, or service requests

Grower / Seller Information

When a grower or seller registers with Amruta Dhaanya, we may collect:

full name

WhatsApp number / mobile number

village, area, or locality

produce type and availability

pickup preference

seller service code

payment-related details

supply, pickup, and payment communication records

Where required for internal trust-building, Amruta Dhaanya may request basic verification information from sellers. Such information is used only for internal registration and is not shared publicly with customers.

Website and Communication Information

When you visit our website or contact us, we may collect:

website form submissions

Google Form submissions

email messages

WhatsApp messages

basic website interaction data, if enabled by our website tools or analytics services

3. How We Use Your Information

We use your information for:

adding customers to the Fresh List

sharing daily fresh availability updates

confirming and managing customer orders

arranging pickup, packing, and delivery

registering local growers or sellers

assigning seller service codes

coordinating seller availability, pickup, and payment

managing complaints, refunds, replacements, or service issues

improving service quality

maintaining basic business, tax, payment, and operational records

complying with applicable legal or regulatory requirements

4. Consent

By submitting your details through our website, Google Forms, WhatsApp, phone, email, or other communication channels, you consent to Amruta Dhaanya using your information for the purposes described in this Privacy Policy.

Where forms are used, we may include a consent checkbox such as:

I have read and agree to the Amruta Dhaanya Privacy Policy and consent to being contacted for Fresh List updates, order communication, grower/seller registration, pickup coordination, payment communication, grievance handling, and service improvement.

You may withdraw consent for non-essential communication at any time by contacting us.

5. Withdrawal, Correction, and Deletion Requests

You may contact Amruta Dhaanya to:

stop receiving Fresh List updates

correct or update your personal details

request deletion of your customer registration details

update seller information

withdraw consent for non-essential communication

ask how your information is being used

After receiving a valid withdrawal or deletion request, we will take reasonable steps to stop further non-essential communication and delete or anonymise your personal information, unless we are required to retain certain records for legal, tax, payment, dispute-resolution, fraud-prevention, accounting, or regulatory purposes.

6. Seller Privacy Protection

Seller names, phone numbers, and home addresses are not shared publicly with customers.

For customer-facing source clarity, sellers may be shown only through a private service code, such as:

AD-101

This helps Amruta Dhaanya maintain basic internal source records while protecting seller identity.

7. Seller Responsibility and Product Quality

Amruta Dhaanya may register sellers, assign seller service codes, collect selected produce, and perform basic freshness checks before listing items.

However, the grower/seller remains responsible for the truthfulness of information they provide about their produce, including source, availability, growing method, and condition of produce supplied under their seller code.

Amruta Dhaanya does not claim that every item is laboratory-tested, certified organic, certified pesticide-free, or officially approved by any government or private certification authority unless specifically stated with valid proof.

If a seller provides false information, poor-quality items, unsafe items, or misleading claims, Amruta Dhaanya may reject the items, suspend the seller, remove the seller from the network, or take other suitable action.

Amruta Dhaanya will take reasonable care in handling, basic freshness checks, communication, and delivery coordination, but it cannot guarantee that every item will be free from all natural variation, hidden defects, contamination, or seller misrepresentation.

8. Customer Privacy Protection

Customer names, phone numbers, addresses, order details, and preferences are used only for:

Fresh List updates

order communication

delivery coordination

customer support

complaint handling

service improvement

We do not sell customer personal information.

We do not publicly display customer personal details.

9. Use of WhatsApp, Google Forms, Google Sheets, and Website Tools

Amruta Dhaanya may use WhatsApp, Google Forms, Google Sheets, email, website forms, or similar tools to manage:

customer registrations

grower/seller registrations

daily availability updates

customer orders

pickup coordination

delivery communication

seller payment communication

internal records

When you submit details through a Google Form or message us on WhatsApp, your information may be stored in those platforms according to their own privacy and security practices.

We use these tools only to manage Amruta Dhaanya operations and communication.

10. Payment Information and Sensitive Data

Amruta Dhaanya may collect basic payment confirmation details, such as:

payment status

amount paid

order total

delivery charge, if applicable

UPI reference or payment screenshot, if voluntarily shared

seller payment records, where applicable

We do not ask customers or sellers to share sensitive banking information such as:

UPI PIN

bank password

card CVV

OTP

full card details

Please do not share your UPI PIN, bank password, card CVV, or OTP with Amruta Dhaanya, any delivery person, or any third party.

Any payment-related information that we store will be used only for order confirmation, seller payment, accounting, dispute resolution, fraud prevention, or legal compliance purposes.

11. Data Sharing

We may share limited information only where necessary.

For example:

delivery partners may receive customer name, phone number, order details, and delivery area

internal team members may access seller and customer information for operations

service providers such as website, form, communication, or payment tools may process information on our behalf

authorities may receive information if required by law

We do not sell personal data to third parties.

We do not share seller personal details publicly with customers.

12. Data Storage and Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss, or disclosure.

These steps may include:

limiting access to internal records

using password-protected accounts

keeping public availability data separate from internal seller/customer data

avoiding public sharing of seller personal details

reviewing access to Google Forms, Google Sheets, WhatsApp Business, and related operational tools

using only the information necessary for daily operations

However, no digital or communication system can be guaranteed to be completely secure.

13. Data Retention

We keep personal information only for as long as needed for:

Fresh List communication

order fulfilment

grower/seller registration

pickup and delivery coordination

payment and operational records

customer support

dispute resolution

legal, tax, accounting, or regulatory purposes

You may request removal from the Fresh List at any time.

14. Children’s Privacy

Amruta Dhaanya services are intended for adults and households.

We do not knowingly collect personal information from children without appropriate parental or guardian involvement.

15. Use of Photos, Feedback, and Testimonials

We will not publish customer, seller, grower, household, or delivery photos publicly without permission.

If we use testimonials, product photos, grower stories, or customer feedback for marketing, we will avoid revealing personal details unless consent is given.

16. Grower Verification and Service Codes

Amruta Dhaanya may verify growers/sellers through basic internal checks before assigning a seller service code.

The purpose of seller codes is to support:

seller privacy

internal record-keeping

basic source clarity

customer trust

Seller codes do not mean that every item is laboratory-tested, certified organic, certified pesticide-free, or officially approved by any authority.

17. Grievance Redressal

If you have any complaint, correction request, deletion request, consent withdrawal request, product-quality concern, delivery issue, payment issue, or privacy-related question, you may contact our Grievance Officer.

Grievance Officer: Kalyan Reddy Poladi
Designation: Grievance Officer, Amruta Dhaanya
Email: info@amrutadhaanya.com
WhatsApp / Contact: +91 88016 16021
Service Area: Warangal, Telangana, India

We will try to acknowledge genuine grievances within 24–72 hours and aim to resolve them within 15–30 days, depending on the nature of the issue and any applicable legal requirement.

18. Food Business and Compliance Note

Amruta Dhaanya aims to operate responsibly as a local fresh-food network.

As the service grows, Amruta Dhaanya will follow applicable food business registration, safety, packaging, taxation, and compliance requirements.

Our current focus is to build a responsible local pilot in Warangal with registered sellers, careful handling, honest availability, and fair local sourcing.

19. Updates to This Privacy Policy

We may update this Privacy Policy from time to time as Amruta Dhaanya grows or as legal, operational, or technology requirements change.

The updated version will be posted on our website with a revised effective date.

20. Contact Us

For privacy-related questions, correction requests, removal requests, grievances, or complaints, contact:

Amruta Dhaanya – An Ahaar Kutumbam Initiative
Service Area: Warangal, Telangana, India
Website: www.amrutadhaanya.com
Email: info@amrutadhaanya.com
WhatsApp: +91 88016 16021